Your Questions Answered
Q: What are your lead times?
A: Lead times for standard orders are 7-10 working days from your approval and payment date. Rush orders can sometimes be expedited for an additional Rush Order fee.
Contact us before ordering if you need your order expedited, so we can check our processing schedule.
Q: Is there a minimum order quantity for customised workwear and uniforms?
A: No, you can just order one garment if that’s all you need.
It’s likely to be more economical to order several items at a time, and larger orders do sometimes attract a better price.
Q: What customisation options are available for branded Garments?
A: We offer various customisation options including embroidery, DTF printing and screen printing. You can customise your workwear and apparel with your business logo, employee names, job titles, and other designs.
Q: Do you offer free shipping?
A: Yes, on orders over £250 before VAT.
Q: What information do you need in order to send me an accurate pricing quote?
A: We will need to know:
- What product/s you require.
- Colours, sizes and quantity of each.
- What decoration style you want, embroidered or printed logos.
- Where you want those logos placed on the garment.
- If there are any names, extra phone numbers, trade logos etc to be added we need those names etc, and where on the garment you want them.
- We need your digital logo file.
Q: How do I place my order?
A: Orders can be placed through our website, by email, via our quote system, over the phone, or by sending your details through messaging.
Our customer service team is available to guide you through the selection, design, and ordering process.
If you use our quote system, once we have emailed your quote you will be able to approve it, pay and place your order all via the links within the quote email.
Q: What is a digital logo file?
A: A digital logo file is an electronic file containing a graphic representation of a company's or organisation's logo.
These files are essential for maintaining brand identity across various platforms and media. Here are some key aspects of digital logo files:
- Vector Formats: Include files such as SVG (Scalable Vector Graphics), AI (Adobe Illustrator), PDF, and EPS (Encapsulated PostScript). These formats are resolution-independent, meaning they can be scaled to any size without losing quality.
- Raster Formats: Include files such as PNG, JPEG, and GIF. These formats are resolution-dependent, meaning their quality can degrade if scaled beyond their original size.
Q: What if I don’t have a digital logo file?
A: A significant number of businesses don't hold a vector copy of their own logo, and without a sharp vector copy, your logo will very likely appear pixelated and unprofessional on your branded work uniform. Not to mention on all other marketing materials such as leaflets, banners, business cards etc.
Jpegs, screenshots and web graphics are not going to cut it when you want your logo or design printed on your workwear or t-shirts. You NEED a proper vectorised logo file.
Our design team can help with this.
Before you use our design service, it’s worth speaking to the company that produced your logo for you to see if they could supply it in a vector format. This will save you time and money getting your logo re-drawn and vectorised by us.
If you’re unsure whether you need this service, send your logo files to us at info@purpleworkwear.co.uk.
See our design fee information here.
Q: Do you offer a design services for custom designs and artwork?
A: Yes, our in-house design team can assist with creating the perfect look for your branded workwear or apparel. From logo placement to overall design, we work closely with you to achieve your desired outcome.
Q: Are printed logos cheaper than embroidered logos?
A: Generally yes, partly to do with the digitising fee and partly due to the stitch count that your embroidery will be.
For example: One polo shirt with one front left chest logo will normally cost exactly the same whether printed or embroidered if you already have a digitised copy of your logo in the correct size.
If you need to have your logo file digitised for embroidery, the fee is between £5 and £10 for each logo size you need. So, if you want a logo on the front and the back, you need two sizes of logo file digitised to be able to do this, the cost of which is around £15 for both.
This is a one-off fee; we keep your digitised logo files on file for you to use next time. We will not charge you again for digitising these same size/colour files.
Large, embroidered logos on the back of garments have a very high stitch count, and do cost more to produce than a large, printed back logo, so there is a price difference there too.
Top Tip: It’s normally less expensive to have an embroidered logo on the front of your garment and a large printed logo on the back, saving you not only a digitising fee, but also on the cost of the large embroidered logo.
Q: What is a digitised for embroidery file?
A: A digitised embroidery file for garment decoration is a specialised digital file that contains the instructions for an embroidery machine to stitch a design onto fabric.
This process, known as embroidery digitisation, involves converting artwork or a logo into a format that an embroidery machine can read and execute.
Q: Can I see a sample of my custom branded workwear before placing a large order?
A: Yes, you are welcome to purchase a sample garment first for your approval before producing the full order.
Q: Do you offer discounts for bulk orders of custom branded workwear?
A: Yes, we offer volume discounts for bulk orders. Contact our sales team with your requirements for more details.
Q: How should I care for my custom branded workwear?
A: We have a whole page just for caring for your customised decorated garments: See header.
Q: What payment options do you provide?
A: We accept payments by credit or debit card via Stripe or direct bank transfers, payment when order is placed.
Q: What is your return policy for custom decorated products?
A: Custom decorated garments are made to order, so returns are generally not accepted unless there is a manufacturing defect. Please contact us immediately if you encounter any issues with your order. Full return policy can be seen on our return policy page, see footer.
Q: How can I contact customer service?
A: You can reach our customer service team via phone, email or whatsapp. Our team is available Monday to Friday from 9am to 4pm.
Email: info@purpleworkwear.co.uk or enquiries@purpleworkwear.co.uk
Phone or Whatsapp: 01202 855 938
